Summary
Race Frontier Ltd is committed to protecting your privacy and personal data. This policy explains how we collect, use, and safeguard your information in compliance with UK GDPR and data protection regulations.
1. Who We Are
Race Frontier Ltd is a company registered in England and Wales (Company No. 12345678) with our registered office at 45 Deansgate, Manchester M3 2AY, United Kingdom.
We are the data controller for the personal information we collect and process about you. This means we decide how your personal data is processed and for what purposes.
Data Protection Officer: You can contact our Data Protection Officer at [email protected]
2. Information We Collect
2.1 Information You Provide Directly
- Contact Information: Name, email address, phone number, company name, job title
- Newsletter Subscriptions: Email address, preferences, company information
- Contact Forms: Information you provide when contacting us
- Service Inquiries: Details about your business needs and requirements
2.2 Information We Collect Automatically
- Website Usage: Pages visited, time spent, click patterns
- Technical Information: IP address, browser type, device information
- Cookies: As described in our Cookie Policy
- Analytics Data: Website performance and user interaction data
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Service Provision
- Responding to your inquiries and providing customer support
- Delivering our work platform and subscription services
- Managing your account and service preferences
- Processing payments and managing billing
3.2 Communication
- Sending you our newsletter (with your consent)
- Providing service updates and important notices
- Responding to your questions and requests
- Marketing communications (with your consent)
3.3 Website Improvement
- Analysing website usage to improve our services
- Enhancing user experience and website functionality
- Troubleshooting technical issues
- Security monitoring and fraud prevention
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: For newsletter subscriptions and marketing communications
- Contract: To provide our services and fulfil our contractual obligations
- Legitimate Interest: To improve our website and services, prevent fraud
- Legal Obligation: To comply with applicable laws and regulations
5. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
5.1 Service Providers
- Cloud hosting and infrastructure providers
- Email marketing platforms
- Analytics and website optimization services
- Payment processing services
5.2 Legal Requirements
- When required by law or legal process
- To protect our rights, property, or safety
- To prevent fraud or abuse
- In connection with business transfers or acquisitions
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data:
- Encryption: Data is encrypted in transit and at rest
- Access Controls: Strict access controls and authentication procedures
- Regular Audits: Security assessments and vulnerability testing
- Staff Training: Regular data protection training for all employees
- Incident Response: Procedures for handling security breaches
7. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent for marketing communications
To exercise any of these rights, please contact us at [email protected]. We will respond within one month of receiving your request.
8. Cookies
We use cookies and similar technologies to enhance your website experience. For detailed information about our cookie usage, please see our Cookie Policy.
9. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy:
- Newsletter Subscriptions: Until you unsubscribe
- Contact Inquiries: 3 years after last contact
- Service Data: Duration of service relationship plus 7 years
- Website Analytics: 26 months
- Legal Requirements: As required by applicable law
10. International Transfers
We primarily process your data within the UK. When we transfer data to third countries, we ensure appropriate safeguards are in place:
- Adequacy decisions by the UK government
- Standard contractual clauses
- Certification schemes and codes of conduct
- Binding corporate rules
11. Children's Privacy
Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you by email if you have subscribed to our newsletter
- Display a prominent notice on our website
- Obtain your consent where required by law
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Supervisory Authority: If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.